Return

INFORMATION ABOUT

RETURNS

HOW TO RETURN A PRODUCT

There is a 30-day cooling-off period for all products*, which starts on the day you receive the last product of your order. The return process must be initiated within this period. Before you make a return, we recommend that you view our sustainability page.

Your item may be returned if the item:

is undamaged
is unused
with perfume, cosmetics and care articles the plastic seal is still unopened. Perfume, cosmetics and care articles are not suitable for return for reasons of health protection or hygiene if the seal has been broken after delivery.
within the period within 30 days of receipt
Your purchase amount will not be fully refunded in the following cases, among others:

The item has user damage
The original packaging is missing
Gift Cards are automatically redeemed upon shipment, so it is not possible to return a Brandfield Gift Card. Gift cards that are returned are converted to store credit in the customer account of the person who ordered the gift card
Are you unsure whether your item is eligible to be returned? Then read the warranty conditions on our warranty page.